You may ship the product back to us at: 

Good Brands LLC,
629 Grove St, Dock 31, Level 2, Jersey city, NJ-07302

Please accompany the return item with the following:
• ORDER NUMBER
• PACKING SLIP
• REASON FOR RETURN

Please keep in mind: 

Due to both customs regulations and shipping costs, we cannot issue replacements or accept returns on items shipped to addresses outside the United States.

We will be unable to refund products if the product is not in the same condition as they were sent out

For refunds of damaged products, photos are required. Please email us the photosat help@herbalsecrets.com as soon as possible once you receive a damaged package.

Returns will be processed and credited to your account with 5-7 business days from the date we received your package. If your order was damaged during shipment, or if you received the incorrect item in your order, please do not open the product and contact us immediately.

ORDER CHANGES

After you have clicked "COMPLETE ORDER", your order begins to process. If you wish to make any changes in your order, simply send us email at help@herbalsecrets.com ASAP with your ORDER NUMBER and we will assist you with your request.

Please Note: If the order has not been shipped, we will be happy to make the requested changes to your order. However, if the order has been shipped we will not be able to make the requested changes to your order.

ORDER CANCELLATION 

ORDER CANCELLATION POLICY 

If you feel you do not need the product immediately after you placed the order- Don’t worry! Call us and we shall issue you a full refund if the order has not been shipped yet. However, if the order has been shipped - Please reject the package or send it back to us. We shall issue a full refund minus shipping charges when we receive the product.

CANCELLATIONS DUE TO ORDER PROCESSING DIFFICULTIES 

Under certain circumstances, orders or specific items from an order are cancelled by our system for various reasons, you will receive an important notice regarding your order via e-mail which will explain the reason for the cancellation. We shall immediately issue a refund for any cancelled items. It may take 5-7 business days for the refund to reflect on your bank account.