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ORDER STATUS AND SHIPPING

ORDER STATUS  

Check the status of your most recent orders by visiting our Track My Order page. This is the easiest and fastest way to get the most current information regarding your orders placed through www.herbalsecrets.com.  

Please note: It may take up to 15 minutes for the order information to appear in your order history once you place an order with us.   

When you click on My Order, you will be prompted to log in with your e-mail address and password used while placing your order. An order summary page will provide you with detailed information about your current order or past orders. After your order is shipped, your tracking number, if available, will be displayed. Depending on the shipping carrier, you may click on the tracking number to view the delivery status of your order. A shipping carrier may not have updated tracking information for up to 48 hours after the package ships. 

  • E-MAILS ABOUT YOUR ORDER 

After you place your order, you will receive e-mails regarding your order. 

Below are examples of e-mails you may receive: 

  • Order Confirmation. This e-mail confirms that we have received your order and contains your order number and product details. 
  • Shipment Confirmation. This e-mail confirms that your order has shipped. Email also includes Shipping information and Tracking number. Please allow up to 48 hours for tracking information to become available. 
  • Return Confirmation. This e-mail confirms that your return has been received and processed. Product detail and refund information are also included.  
  • ADDRESS ERRORS  

We cannot change your delivery address after an order has been shipped. We work directly with our shippers to help resolve address issues where possible, but we cannot be held responsible for any delays, fees, or other delivery issues if your address was incorrectly entered at checkout. If such an error causes an order to be rejected, lost, or destroyed, we cannot issue a refund or replacement of any kind. If the error causes the order to be sent back to us, you may be responsible for return shipping fees, and we'll only be able to refund you for the cost of merchandise. If the return delivery cost is greater than the value of the merchandise, www.herbalsecrets.com will inform the carrier to abandon the package and no refund will be issued. 

  • TRACKING YOUR ORDER  

All packages are sent via UPS, USPS, FedEx etc. and can be tracked. Tracking number and carrier will be emailed to you when your order is shipped. It takes approximately 48 hours from the time your order is placed for the tracking information to be available with the carrier. You may alsofind order tracking and history information by going to My Account and reviewing your "Order History"