- INTERNATIONAL PAYMENT METHODS
All transaction on our website www.herbalsecrets.com are shown and made in USD (U.S. dollars). Please contact your bank with any questions regarding conversion rates. We accept all major credit cards and PayPal for international orders.
If you experience difficulties using your PayPal to make an international purchase, please contact PayPal Support.
- INTERNATIONAL ORDERS RESTRICTION
Due to your country's import regulations, some products may not be available for purchase. If a product is restricted to your country, your order will automatically get canceled and you will receive the refund within 3-5 business days. We apologize for any inconvenience this may cause you.
While the Herbal Secrets team works hard to prevent products from shipping to countries where ingredients are problematic or prohibited, we cannot guarantee that our restriction information is always up to date. As these regulations change constantly, we strongly recommend that you check with your local authorities for information on regulations that may affect your ability to receive your order.
Unfortunately, we cannot issue a refund of any kind for orders seized or destroyed by Customs unless the order is returned back to our fulfillment center in an undamaged condition. A refund will be issued will be for the cost of the merchandise only; shipping costs cannot be reimbursed. In addition, if Herbal Secrets is billed for the cost of the return shipment due to restrictions, you may be responsible for that cost, too.
In addition to prohibited items/ingredients, we are also unable to ship free samples or any product requiring cold packs to outside the United States.
We welcome your feedback! If you find a product that should be restricted from shipping to your country, or an item that should not be restricted, please contact us with the product name and a link to the relevant policy from your local regulatory agency/authority’s website. We’ll inspect the issue immediately and update our restrictions accordingly.
Although it is rare for international orders to be lost, please be aware that it can happen. Delivery time frames are estimates only and do not take into account weekends, holidays, or processing and packing times (please allow 24-48 hours for packing). International orders may take up to 60 days to clear customs, depending upon delivery method and government procedures. An international order will not be considered “lost” until 60 days after shipment date. We are unable to process claims until this 60-day period has passed. Please note that we do not offer replacements or store credits. In the event that your order has been lost, you must report it as lost to us within 90 days of date of purchase. Please contact us by email to discuss your options.
Don't even think about it. Our fraud team will catch you, and we will prosecute you to the fullest extent of the law. www.herbalsecrets.com actively prosecutes fraudulent behavior at every opportunity. If you feel that your account has been inaccurately marked as fraudulent, please contact us immediately and we’ll work quickly to sort it out.
Items sold at www.herbalsecrets.com are intended for personal use. We ask that you please familiarize yourself with your country's import restrictions before ordering. We cannot be held responsible for any delays, fees, fines, or penalties incurred by your order due to a violation of law.
We are not able to offer refunds on products that are refused for any reason. In addition, if Herbal Secrets is billed for the cost of the return shipment due to your refusal, you may be responsible for that cost, too.
Unfortunately, we cannot issue a refund of any kind for orders seized, damaged, or destroyed by Customs unless the order is returned back to our fulfillment center in undamaged and resalable condition. In that event, a refund will be issued for the cost of the merchandise only; shipping costs will not be reimbursed. Customs fees may apply. Please note that if the cost to return a rejected package to our fulfillment center exceeds the value of the order, we'll instruct the courier to destroy the package and a refund will not be issued.
Herbal Secrets cannot be held responsible for any laws or regulations that result in Customs applying additional cost to your order, whether tax or duties, nor any related seized products or delivery delays. However, the vast majority of international shipments do not experience problems or delays, and our customers are very rarely assessed additional fees. In the event additional fees are assessed to your order, your local Customs authority will contact you directly. By ordering from www.herbalsecrets.com, you agree to the policies stated above. Herbal Secrets reserves the right to change these policies at any time, and we also retain the right to refuse service to any customer at our sole discretion.
- TOP COUNTRIES AND REGIONS WE SERVE